3kvi Privacy Policy — Your data is safe with us

1 What Information We Collect

3kvi collects certain information to deliver the best gaming experience and to keep our services safe and running smoothly. We only collect what is genuinely necessary — nothing more.

Information provided at registration:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential Address
• Preferred Language & Currency
• Login credentials (passwords stored in encrypted form)

During identity verification (KYC):

• Copy of National ID or Passport
• Bank or mobile banking statement (where applicable)
• Selfie or photo (for identity verification)

Automatically collected data:

• IP address and browser information
• Device Type & Operating System
• On-site browsing behavior and gaming history
• Transaction records and payment information
• Cookies & Session Data

2 How Your Information Is Used

3kvi uses your information only for specific, defined purposes. No data is used for anything beyond what is required. The full reasons for how we use your data are outlined below.

If you no longer wish to receive marketing messages, you can opt out at any time by contacting support. However, essential service notifications (such as password changes and withdrawal confirmations) cannot be turned off.

3 Data Retention Period

3kvi does not retain your information longer than needed. Even after an account is closed, some data may be kept for a defined period to meet legal requirements.

• Active account data: retained for as long as the account remains active
• Financial transaction records: 5 years after account closure
• KYC documents: up to 6 months after verification is complete
• Gaming logs & session data: 1 year
• Customer support conversations: 2 years
• Cookie data: browser session or up to 1 year

4 Sharing Information with Third Parties

3kvi does not sell your data or share it with advertisers. However, limited information may be shared with trusted partners where necessary to deliver our services.

• Payment Processor: Necessary transaction details are shared with bKash, Nagad, and Rocket to process deposits and withdrawals.
• Game providers: Third-party game studios may access gameplay data, but not personal identification information.
• KYC services: Information is shared with approved verification services solely for verification purposes.
• Law enforcement agencies: We are legally required to provide information upon court order or government directive.
• Fraud Prevention: Information may be shared with regulatory authorities to prevent money laundering or fraud.

All third-party partners are contractually required to comply with our privacy standards. They may only use the data they receive for its designated purpose.

5 Cookie Policy

3kvi uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve site functionality.

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics Cookies: Helps us understand site traffic and user behavior.
• Marketing Cookies: Used to show you relevant offers based on your preferences.

6 Child Protection Policy

3kvi strictly enforces child protection. This platform is for users aged 18 and above only.

• We do not knowingly collect any information from anyone under the age of 18.
• Age verification is mandatory at the time of registration.
• Any account found to belong to a user under 18 will be closed immediately.
• Additional age verification documents may be requested in cases where there is reasonable doubt.

If you have information regarding an account being operated by a minor, please [email protected] Please notify us at the address below. We will act promptly.

7 Your Privacy Rights

You have full control over your personal information on 3kvi. Your key rights are outlined below.

To exercise these rights [email protected] Write to us at the address below. We will respond within 30 days.

8 Security Measures

3kvi applies industry-leading technical and organizational measures to keep your information secure.

• 256-bit SSL/TLS encryption is applied to all data transmissions.
• Passwords are stored using the bcrypt hashing algorithm and can never be read in plain text.
• Multi-layer firewall protection is active on data servers.
• Regular security audits and penetration testing are conducted.
• Automated alerts are in place to detect suspicious logins or account activity.
• Data backups are regularly stored in secure, encrypted locations.

9 Changes to Privacy Policy

3kvi may update this Privacy Policy when necessary. Revisions may occur due to changes in law, updates to our services, or improvements to our security practices.

• For significant changes, advance notice will be sent to your registered email address.
• Each update will reflect a revised "Last Updated" date at the top of the page.
• Continued use of the platform after any policy update will be considered acceptance of the revised policy.
• If you do not agree to the changes, please contact support to close your account.

Previous versions of the policy are available on request via support. We are always committed to transparency.

10 Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our data protection team.

We typically respond within 24 hours. For urgent matters, please use live chat.